1. Identify customer needs
   • Undertake waste management assessment in accordance with company requirements to determine client requirements
   • Identify and consider customer/client requirements in accordance with legal and organisational requirements
   • Interpret OHS standards, statutory requirements, Australian Standards, manufacturers' specifications and organisational requirements
   • Interpret type and quantity of material and equipment for estimation
   • Assess ability to provide client waste management service in accordance with client requirements and organisational and legal requirements
2. Estimate costs
   • Identify and apply company'srate schedules and/or industry based labour rates and conditions to establish costings according to organisational policy and procedures
   • Where equipment is obtained from a supplier, obtain quotations to ensure comparison between suppliers
   • Confirm availability and delivery dates of equipment, materials and other relevant items with supplier, where required
   • Carry out site inspection to identify waste management service, consider possible problems and make allowances for contingencies based on findings
   • Plan cost estimation to return a profit on provision of waste management services, where appropriate
3. Document and confirm quotation with client
   • Prepare and provide clear and concise quotation information including details of waste management service to be provided in accordance with organisational requirements
   • Ensure quotation reflects client's service requirements
   • Present quotation promptly to customer/client
   • Consult client and negotiate any changes and variations to meet client and company requirements
   • Create client file and update required documentation to include all relevant details in accordance with company policy and procedures

Refer to Evidence Guide

Critical aspects of competency

Correct determination of waste management requirements

Correct determination of prices and estimates for service disposal labour equipment materials and other relevant items

Ensures availability of equipmentmaterials

Ensures estimations return a profit where appropriate

Ensures estimates allow for provision of waste management service that meets client requirements

Prepares an accurate quote for the client that provides full details of service provision

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Basic waste management services

Basic requirements for service

Quality procedures

Company pricing schedules

Duty of care in provision of services

Relevant industry standards

OHS and other relevant legislation

Presentation standards

Legislative and company pricing policy and procedures

Relevant industry standards and codes of conduct

Problemsolving strategies

Organisational and client confidentiality requirements

Recording procedures and documentation requirements and processes

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These are

communication including liaison customer service report writing consultation interpersonal listening questioning gaining feedback giving information

observation

numerical calculations including time measurements quantities

safe and efficient work practices

personal computer operation

safe and efficient work practices

methodical organisation of work

time management

Other units of competency that could be assessed with this unit

This unit could be assessed on its own or in combination with other units relevant to the job function for example PRMWMB Prepare detailed tender

This unit could be assessed on its own or in combination with other units relevant to the job function, for example PRMWM31B Prepare detailed tender.

Resources required to assess this unit

The following resources should be available

client file and requirements for review

service costs

unit prices of equipment materials labour upon which to make estimate

standard company quotation pro forma

case studies

calculatorcomputer

relevant codes of practice

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and be observed by the assessor or assessment team working together to conduct the assessment The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Evidence of competency is best obtained by observing activities in this field and reviewing the provision of a quotation If this is not practicable observations in realistic simulated environments may be substituted

Consistency in performance

Assessment requires that strategies meet the objectives of the client and that it complies with industry expectations in the particular client environment If the environment is narrowly defined or is not representative of industry needs it will be necessary to refer to portfolio case studies of a variety of waste requirements to assess competency in the provision of a quotation

Oral questioning or written assessment and hypothetical situations scenarios may be used to assess underpinning knowledge In assessment situations where the candidate is offered a preference between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Note All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard